to Voltaire Design’s customer service!
Before I sent Dandy down to Rebecca Farms, I cleaned and conditioned all of his tack so that he would look beautiful in the ring and I would know exactly what condition everything was in. When it came back, there was a rip in the leather of his new girth. The girth that has only been in my possession for five weeks and has been pretty lightly used. Even if it got yanked on especially hard at Rebecca Farms, it shouldn’t be breaking this early in the game.
Today I called Voltaire, explained the problem and asked if there was anything they could do to help me. Without any questions, they put a new girth in the mail for me today and just asked that I send the other one back when I get it. Wow. I was beyond shocked and impressed.
That’s how you build and keep loyal customers.